Shipping policy
Shipping Information
At LushFleur, we strive to deliver your fashion items with care and efficiency. Please review our shipping policy below for details about delivery times, costs, and other important information.
Shipping Method
We currently offer Standard Shipping for all orders. This service provides reliable delivery with tracking information.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.
Delivery Time
Standard Shipping typically takes:
- Domestic: 3-7 business days after dispatch
- International: 7-21 business days after dispatch
Delivery times are estimates and not guaranteed, as they depend on carrier schedules and customs processing for international orders.
Shipping Costs
Shipping fees are calculated based on:
- Destination country
- Package weight and dimensions
The exact shipping cost will be displayed during checkout before payment.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.
Shipping Restrictions
We currently ship to most countries worldwide. Some restrictions may apply to certain destinations due to customs regulations. If we cannot ship to your location, this will be indicated during checkout.
Customs and Import Duties
For international orders:
- Your order may be subject to import duties, taxes, or fees imposed by your country
- These charges are the customer's responsibility
- We cannot predict or control these fees
- For more information, please contact your local customs office
Undeliverable Packages
If a package is returned to us as undeliverable due to:
- Incorrect address
- Failure to pay customs fees
- Failure to collect from local post office
We will contact you via email. Additional shipping fees may apply for reshipment.
Missing or Damaged Items
If your order arrives with missing or damaged items, please contact our customer service at [email protected] within 7 days of delivery with:
- Your order number
- Photos of the damaged items (if applicable)
- A description of the issue
Policy Changes
We reserve the right to modify this shipping policy at any time. Changes will be posted on this page.
Questions?
For any shipping-related inquiries, please email us at [email protected] and we'll be happy to assist you.