Faq
Shipping & Delivery
Where do you ship?
We currently offer worldwide shipping to most countries. During checkout, you'll see the available shipping options for your location.
How long does delivery take?
Standard shipping typically takes 7-14 business days. Express options (3-7 business days) are available for select destinations.
Do you offer free shipping?
We offer free standard shipping on orders over $100. The threshold may vary by country.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging.
How do I initiate a return?
Please emai [email protected] with your order number and return request. We'll provide return instructions within 1-2 business days.
Are swimwear and underwear returnable?
For hygiene reasons, swimwear and underwear can only be returned if the original hygiene liner is intact and unremoved.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing your measurements to our charts for the best fit.
Are your products true to size?
Most of our items run true to size, but we always recommend checking the specific product's size guide as some styles may vary.
What materials are used in your clothing?
We use a variety of high-quality materials including cotton, silk, linen, and sustainable fabrics. Material composition is listed on each product page.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Contact & Support
How can I contact customer service?
For any inquiries, please email [email protected]. Our team typically responds within 24-48 hours.
Do you offer styling advice?
Our stylists are happy to provide recommendations! Email [email protected] with your preferences and we'll suggest items that match your style.