Privacy policy
Information We Collect
At LushFleur, we collect the following types of personal information when you interact with our website:
- Order Information: Name, shipping/billing address, payment details, email address, phone number
- Website Usage Data: IP address, browser type, device information, pages visited, referring URLs
- Communication Data: Email correspondence, customer service inquiries
How We Use Your Information
Your personal data is used for the following purposes:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Improving our website functionality and user experience
- Sending transactional emails (order confirmations, shipping updates)
- Preventing fraud and ensuring website security
- Complying with legal obligations
We will never sell your personal information to third parties.
Data Sharing and Third Parties
We may share your information with:
- Payment processors to complete transactions
- Shipping carriers to deliver your orders
- Service providers who assist with website operations (under strict confidentiality agreements)
- Legal authorities when required by law
All third parties are required to maintain appropriate security measures and may only use your data for specified purposes.
Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal requirements
- Resolve disputes
- Enforce our agreements
Order information is typically retained for 5 years for tax and accounting purposes.
Your Rights
Under GDPR, CCPA and other privacy laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal limitations)
- Object to or restrict certain processing activities
- Receive your data in a portable format
- Withdraw consent where applicable
To exercise these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL encryption for all data transmissions
- Secure payment processing (we do not store full credit card details)
- Regular security assessments
- Limited access to personal data within our organization
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enable shopping cart functionality
- Analyze website traffic and performance
- Remember your preferences
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
International Data Transfers
As an international business, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through appropriate safeguards.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children without verifiable parental consent.
Contact Us
For any questions about this Privacy Policy or your personal data, please contact us at [email protected].