Contact us

Customer Support

We're here to assist you with any inquiries about our products, orders, or services. Our dedicated support team strives to respond to all messages within 24-48 hours during business days.

Email Support

For general inquiries, order assistance, or product questions:

Email:[email protected]

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (GMT)

Saturday - Sunday: Closed

Corporate Office

company name: QICHENGTONG TRADING LIMITED
Address：RM 5B 25/F WEALTH COMM CTR，42-56 KWONG WA ST MONG KOK，HONGKONG
email：[email protected]

Order-Related Questions

When contacting us about an order, please include:

Your order number
Product name or SKU (if applicable)
Details about your inquiry

Response Time

We typically respond to emails within:

General inquiries: 24-48 hours
Order-related issues: 24 hours
Product availability questions: 24 hours

Response times may be slightly longer during peak seasons or holidays.